Guided Help for Your Travelers and Admins

Booking and managing travel should be easy, but we all know: sometimes it’s not. If users need help, Deem HelpMe is there to guide them through, step-by-step right inside the platform.

Guided Travel help for admin users

HelpMe is a personalized guidance and training solution built into Deem’s Work Fource online booking and management tool - and now available for admin users. 

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HelpMe alerts users of new features, simplifies the complexity in travel and provides additional guidance through the configuration experience. It walks them through navigation obstacles and unfamiliar areas. HelpMe is designed as a self-service tool, so administration users can make configuration updates in minutes.

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HelpMe even learns and adapts as it goes! The tool analyses user behavior and identifies where users need help. HelpMe can offer smart tips and direction overlays. If a user wants to update the corporate policy, help menus point them in the right direction.

That’s it! There is nothing more they need to do.

 

Watch the Deem HelpMe Video 


Traveler Direct Assistance

Travelers will soon see the HelpMe guided help in their Deem Work Fource application. They will receive help from the beginning of their travel search, all the way to confirmation and managing their reservations. HelpMe alerts travelers of new features, things to look out for and updated policy guidelines. It walks them through navigation obstacles and unfamiliar areas. HelpMe is designed as a self-service tool, so travelers can complete their bookings faster and travel managers and agents receive fewer requests and complaints. 

 

Benefits of HelpMe:

  • Personalized and customized user experience guidance

  • Activated by the user: you only see it when you need it

  • Grow adoption and compliance

  • Easy set up and no cost

  • Usage insights

  • Lower service costs

  • Fewer complaints and hassles