Guided Help for Your Travelers and Admins
Booking and managing travel should be easy, but we all know: sometimes it’s not. If users need help, Deem HelpMe is there to guide them through, step-by-step right inside the platform.
Guided Travel help for admin users
HelpMe is a personalized guidance and training solution built into Deem’s Work Fource online booking and management tool.
HelpMe alerts users of new features, simplifies the complexity in travel and provides additional guidance through the configuration experience. It walks them through navigation obstacles and unfamiliar areas. HelpMe is designed as a self-service tool, so administration users can make configuration updates in minutes.
HelpMe even learns and adapts as it goes! The tool analyses user behavior and identifies where users need help. HelpMe can offer smart tips and direction overlays. If a user wants to update the corporate policy, help menus point them in the right direction.
That’s it! There is nothing more they need to do.
HelpMe Features & Benefits
PERSONALIZED USER GUIDANCE
Built in step-by-step interactive help and support designed to provide users a simple, easy-to-use, intuitive guide.
ONLY WHEN YOU NEED IT
You only see it when you need it. The HelpMe feature does not get in the way of booking. Users only see it when opened, and even then, it’s never in the way.
GROW ADOPTION AND COMPLIANCE
With step-by-step guidance available right inside the platform, travel managers will see an increase in user adoption and travel policy compliance. It’s simple, give users a tool that they feel confident using whenever they need it.
EASY SETUP AND NO COST
Turning on the HelpMe feature is simple and fast. And the best thing is it’s available to you at no additional cost.
LOWER SERVICE COSTS
Save time and money with little to no service calls and tickets from travelers. The HelpMe tool is a quick and easy way for travelers to find what they’re looking for and book their trip.
FEWER COMPLAINTS AND HASSLES
The HelpMe tool is there for the user when they need it, building user confidence as they book their trips on Work Fource. And when travelers are happy with their booking experience, so are you with fewer calls and complaints.
Watch the Deem HelpMe Video
Traveler Direct Assistance
Travelers receive HelpMe guidance right inside the Work Fource platform, from the beginning of their travel search, all the way to confirmation and managing their reservations. HelpMe alerts travelers of new features, things to look out for and updated policy guidelines. It walks them through navigation obstacles and unfamiliar areas. HelpMe is designed as a self-service tool, so travelers can complete their bookings faster and travel managers and agents receive fewer requests and complaints.
HelpMe is designed to help road warriors get access to the help and support they need in the fastest, most efficient way possible. With step-by-step guidance available to them right inside the platform, they skip all the searching and scrolling around for the information they need and just get right to the point.
FOR TRAVEL MANAGERS
With HelpMe, information and instructions are available to your travelers and presented in the most convenient and intuitive way, so you’re not stuck on the phone walking them through each step. Let’s empower your travelers with HelpMe and build their confidence booking their own travel.