Concur was never willing to ask for ideas and wasn’t interested in making the product work better for us, it was only about being paid each month. The people at Deem care deeply about our travelers’ user experience, about my challenges as a travel manager and about our companies bottom line. I am so excited to be working with the Deem team. I can’t recommend them highly enough.
Deem is a high touchpoint provider of their online booking tool. The service and support that Deem provides is superior to the larger online booking tools out there and they have always been proactive in soliciting customer feedback and making changes to best support their clients - a trait that is rarely found in the corporate OBT marketplace.
“We have been a client for many years and I want to tell you that your employee Abigail Miele is an absolute pleasure to work with, in every sense. I had a call with her yesterday, to work on converting some of our clients to the Deem platform. She is so knowledgeable and more importantly, patient. I find the GDS world very convoluted at times and she makes it much easier to understand.”
I always feel like the Deem customer support folks really care and go above and beyond to help.
Our employees find Deem easier and more reliable than Concur. It has minimal down time and actual responsiveness from customer support. The direct integration of our corporate cards is also a nice addition that we could never get to work with Concur.
Deem is unique in that they are a 16-year old company that acts and disrupts like a startup. What this means to us, is that Deem is far more willing to take on challenges while still being an established organization with a global reach.
Exceed all other organizations support and love DEEM for that THANK YOU!!!
I recommend Deem to all my customers
Affiliate Connect has increased our productivity by having essentially the same amount of people complete more transactions.
Innovation, support and ease of use. We feel as though we have a personal relationship with Deem. If we need something, we know exactly who to call to get something done, and that reliability and care is invaluable.