The rise of the internet revolutionized how people shop for travel. Today, managed travel programs almost universally use corporate online booking tools (OBTs). This webinar will present findings from a recent GBTA study about corporate booking technology.
Key topics include:
- Coronavirus: How has Covid-19 changed business travel booking?
- Priorities: What are the most important factors when selecting an OBT? What do travel managers view as strengths and pain points with their primary OBT?
- Innovation: How do travel managers feel about booking-related innovations such as AI-powered personalized options and automated chat?
- Mobile: Do travel programs offer mobile booking? Are they satisfied with mobile booking tools?