White Paper

IDC Travel & Expense

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In many ways, the events associated with the coronavirus have highlighted travel managers' need for transparency, flexibility, and visibility into employees' travel plans. While few could have foreseen a global pandemic of this magnitude, organizations with flexible travel management solutions that allow, for example, users to cancel or change their travel plans without a total loss were better able to respond to these events. IDC believes that as a result, the user experience of travel managers will be a key differentiator for travel management software providers.

The IDC white paper answers questions including:

  • What are the key goals/initiatives travel managers must consider?
  • How to improve business travelers' user experience?
  • What will the landscape look like when the coronavirus pandemic finally eases and corporate travel spending will begin to grow again?

IDC Travel & Expense White Paper

June 23, 2020

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